●About your stay

Q1:

What time is your Check-in and Check-out time?

A: Check-in is at 3:00pm, Check-out is at 10am

Q2:

What about the arrangement for late Check-out?

A: Between 10 am and 12pm(noon), late check-out is available for a fee. Please contact the hotel for late check-out rates and availabilities.

Q3:

Can I leave my luggage(s) at the reception?

A: Yes, luggage can be kept at the hotel.

Q4:

Is it possible to send luggage before hand?

A: Yes, please write down your check-in date. We can also arrange shipment of your luggage to your next destination in Japan.

Q5:

Do you offer internet connection?

A: Yes, wireless connection is available throughout the hotel. Please ask the reception for details during your stay.

Q6:

Is there a cancellation fee?

A: Reservation cancelled the same day is 100% of room rate and one day in advance is 50% of room rate.

Q7:

Which Type of Electrical Outlet is used in Japan?

A: Japan uses type A Please find details at: http://electricaloutlet.org/type-a

A: Western and Japanese breakfast is served from 7am to 10am.

Q8:

What are the amenities in your guest rooms?

A: Yukata sleepwear, bath towel, toothbrush, soap, shampooning conditioner, and hair dryer

Q9:

Do you provide parking space?

A: The hotel provides parking for a fee. Due to limited space, please make parking reservations prior to arrival.

Q10:

Do you have onsite laundry or dry cleaning service?

A: Washers and Dryers are available for a fee in front of the Public Bath. Dry cleaning service will take one day.

Q11:

What are the hours for Public Bath?

A: Standard hours are 3pm to 12:00pm

Q12:

Do you have a smoking room?

A: Smoking is prohibited in the guest rooms, but there are few smoking areas on site.

Q13:

Do you accept credit cards?

A: The hotel accepts Amex, Visa, Master and JCB.

Q14:

Do you have rooms for wheelchair users?

A: Yes, there are two rooms available to facilitate wheelchair users.

Q15:

Is there an ATM nearby?

A: ATM is available at the Post Office near the hotel.

●About access

Q1:

Where are you located?

A: Located at east part of Kyoto city, Okazaki district, only 200meters away from Torii from Heian Shrine on Niomon Street near Jingu Street.

Q2:

Is there a shuttle available from the Airport?

A: From Kansai Int'l Airport, Yasaka and MK shuttle bus has a door-to-door service and From Itami Airport, MK shuttle bus has a door-to-door service. Please make a reservation at least 2 days prior to your ride.

Q3:

How to access from Kyoto Station?

A: By Bus: Please go to Central Entrance( Chuoguchi )and take No. 5 bus. Bijutsukan-mae the closest exit.
By Subway: from Kyoto Station, please take a subway bound to Kokusaikaigijo- mae and switch train at Karasuma Oike to bound Rokujizo. Get off at either Higashiyama or Keage, takes about 7 min. walk.

Q4:

How to access from Shijo Kawaramachi or Sanjo Keihan?

A: North bound ( Iwakura)No.5 bus, get off at Bijutsukanmae

Q5:

How to access from Meishin Highway?

A: From Kyoto Higashi Exit, drive straight onto Sanjo Street, folk to the right at Keage, 2nd light on your left side. ( about 20 min.)

Q6:

What are the nearby attractions?

A: Heian Shrine, Nanzenji, Ginkakuji-Temple, Kyoto zoo, Museums, Miyako Messe, Philosopher's walk, Murin-an Garden, Shorenin-temple, Gion, Kyoto Univ., Budoh Center and many more!